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RETURN/REFUND POLICY

Our 30 Day Money Back Guarantee enables you to return products within 30 days of delivery. If 30 days have passed since the delivery of your product, unfortunately we are unable to offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable and/or non-refundable items:

• Gift cards, including eGift cards
• Digital and/or downloadable products
• Sale, Clearance or Marked Down products (eligible for exchange or store credit only)
• Products purchased with free gift items (eligible for exchange or store credit only)
• Some health and personal care items

To complete your return, we require you to submit a request via our Returns Center

There are certain situations where no refund will be granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

    Once your return is received and inspected, we will send you an email within 3 business days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Refunds are processed back to the original payment method used to purchase the order. The refund amount equals the total cost of item(s) and DOES NOT include shipping costs.

    Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.

    If you have taken the above measures and you still have not received your refund yet, please contact us at customercare@peachperfect.co

    Peach Perfect does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.

    Cancellations

    You may cancel your order for a full refund within 1 hour of being placed. After this timeframe, the order cannot be cancelledContact us at customercare@peachperfect.co for cancellations.

    Exchanges

    Exchange requests must be received within 7 days of delivery. If you need to exchange an item, we will issue you a store credit for the purchase price so you will be able to place a new order for the same item or an item of lesser or equal value.

    Damaged Items

    If you received a damaged delivery, all you have to do is let us know. Please contact us via email at customercare@peachperfect.co and file a claim within 3 days from the delivery date. Please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us. 

    Gifts

    If an item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

    This policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries. Peach Perfect reserves the right, at its sole discretion, to decline to accept returns/exchanges and restrict future transactions if we identify an unreasonable or excessive return/exchange pattern.